Privacy Policy
Consent
By using this website and the services we provide through it, you agree to this Privacy Policy and consent to Dibinos collecting and using your personal information in accordance with this policy.
By clicking the "Accept" button on the website or any other button indicating acceptance of this Privacy Policy, you expressly consent to our collection and use of your personal information in accordance with this policy.
If you do not wish to provide us with personal information, you may choose not to, but this may affect your use of this website or any products and services it offers.
Types of Personal Information We Collect
Dibinos collects your personal information in the process of providing products and services through this website.
The types of personal information we may collect include:
Personal information – such as your name, date of birth, and location;
Contact information – such as your email address, company and residential postal address, telephone number, and third-party usernames;
Financial information – such as your credit card or debit card numbers and bank account information used for transactions with us;
Business information – such as your order history, products you have viewed on our website, and products you have added to your wishlist;
Statistical information – such as the date and time you visited our website, the internet addresses of websites you linked to from our website, search history, browsing history, click history, information about the areas of the website you used, and how you browsed the website;
Preference settings – such as your online shopping preferences and choices;
Internet activity information – such as your IP address, browser type, operating system, and hardware model;
Other information – any other personal information you may provide to us from time to time.
How We Collect Personal Information
The types of personal information we collect depend on your business dealings with us and the purpose for which we collect the information. For example, we may collect your personal data when you:
Visit and use our website. When you visit and use our website, we collect your statistical information, preferences, and online activity.
Make a purchase. When you make a purchase on this website, we collect your personal information, contact information, financial information, and business information.
Contact us. When you contact us via email, online chat, or our social media accounts, we collect your personal information and any other information you choose to share with us.
Sign up to create an online account. When you create an online account with us, we collect your personal information and contact information.
Subscribe to our newsletter. When you subscribe to our newsletter or marketing emails, we collect your personal information and contact information.
Update your preferences. When you update your preferences, such as your direct marketing preferences and website preferences, we collect this information.
Request a return or refund. When you submit a return or refund request, we collect your personal information, contact information, and business information.
Enter a contest. When you enter one of our contests, we may collect your personal information, contact information, and any other information you choose to share with us.
You may also provide us with personal information from time to time in any other circumstances.
Why We Collect Personal Information
We collect personal information to provide you with the best shopping and customer experience. The types of information Dibinos collects depend on the purpose for which it is collected.
Our primary purposes for collecting, holding, using, and disclosing personal information are:
- To enable you to use this website and the services offered through it;
- To communicate with you and create, process, confirm, ship, and track your orders;
- To fulfill our contracts with you;
- To improve and maintain our business, website, and services;
- To send you marketing information about our products and services, special offers or promotions, upcoming events, competitions, and competition results;
- To communicate with you regarding any announcements, updated terms, conditions and policies, technical and administrative information;
- To provide personalized content and optimized targeted advertising;
- For direct marketing purposes;
- To register you as a Dibinos customer;
- To respond to your inquiries, requests, or complaints;
- For security purposes related to our business and website; and
- To comply with applicable laws and meet any regulatory requirements.
Dibinos may also collect, hold, use, and disclose personal information for other purposes stated at the time of collection, other purposes required or authorized by law, and other purposes for which you have consented. Please note that if Dibinos is unable to collect your personal information, we may be unable to provide certain services, including:
- The services or products we offer on our website;
- Providing you with information about products you have purchased or intend to purchase from our website in the future; and
- Providing you with marketing information tailored to your preferences.
Other Information We May Collect
Dibinos may collect certain “non-identifiable information” to understand visitor behavior on our website and to improve the online services and experiences we provide for you. Non-identifiable information refers to information that has never been tagged with a personal identifier or whose identifier has been permanently removed. This type of information cannot identify a specific individual. Types of non-identifiable information we may collect include your computer's IP address, browser type, the web pages you viewed before visiting our website, the time you spent on the Dibinos.com website, the most popular web pages, your search activity on our website, and other statistical data.
Unsubscribe or Opt Out of Direct Marketing
Dibinos will only use your personal information for direct marketing purposes if it is collected directly from you or with your consent. By providing Dibinos with your email address, address, and phone number, you consent to us contacting you for these purposes. We may communicate with you via email, SMS, MMS, and mail.
Dibinos only wishes to contact you if you wish to receive our information. If you do not wish to receive our direct marketing materials, you can opt out:
- You can unsubscribe from our email service by clicking the "Unsubscribe" or "Manage Preferences" link at the bottom of our emails;
- You can opt out of receiving these services by replying "STOP" or clicking the unsubscribe link (if any) as instructed in our SMS and MMS messages;
- You can contact us via email: echo@dibinos.com
Disclosure of Personal Information to Third Parties
We may share your personal information with third parties if it is necessary or reasonable to do so in order to provide our products and services or use this website.
We may disclose your personal information to the following entities:
- Third parties or service providers we use in the ordinary course of our business to assist us in providing you with products and services, such as transportation and delivery service providers; advertising or marketing partners and IT service providers;
- To comply with applicable laws or regulations, or any instructions from regulatory and law enforcement agencies;
- If a customer fails to pay for the products and services we provide, we will report this to credit reporting agencies, courts, arbitration bodies, and regulatory agencies;
- Any other third parties you have consented to, and where permitted by law.
When we disclose your personal information to third parties for these reasons, we will require them to comply with this Privacy Policy.
Business Transfer
If there is a change in control of our business, or if our business assets are sold or transferred, Dibinos reserves the right to transfer any personal and non-personal information contained in our database, subject to the limits permitted by law. By submitting personal information on this website, you agree that your information may be transferred in the aforementioned circumstances.
Cookie Policy
Dibinos may use technologies called cookies to collect information about your use of this website and online services. A cookie is a small data file containing text that is sent to your browser by the websites you visit. We place and store cookies for a variety of purposes. We use cookies to improve your experience on this website, for example, by understanding website usage and personalizing your online experience, such as identifying your computer or browser when you return to this website, storing your preferences, remembering items in your shopping cart, or tracking pages you have visited.
By using our website and the online services offered through it, you consent to the use of cookies in accordance with this Privacy Policy.
The main types of cookies we may use include:
Essential Cookies - These cookies are essential for the proper functioning of the website. Disabling these cookies may affect security, website functionality, and content display. These cookies include security cookies used to verify user identity, prevent fraudulent use, and protect user data.
Preference or Functional Cookies - These cookies remember your preferences while browsing, such as language, currency, or region, so we can make your online experience smoother and more personalized.
Analytical Cookies - These cookies allow us to collect information about website usage behavior, including how users use different website features, the number of website users, the duration of user sessions, and the website pages users visit. The purpose of these cookies is to help us improve your online shopping experience and enhance the functionality and usability of the website.
Targeting or Advertising Cookies - These cookies are used to identify user behavior on the website in order to serve you ads relevant to your interests, understand whether we are effectively communicating with you, and limit the number of times you see ads. This means that after browsing our website, users may see advertisements for products and services offered through our website elsewhere on the internet.
Oppose Cookies
If you do not wish to receive cookies from the website, you can disable cookies by modifying your device or browser settings. Please note that disabling cookies may affect your user experience; you may not be able to access or use certain features of this website.
How Long Do We Retain Personal Information?
Dibinos will retain your personal information until we no longer need it for the original purpose for which it was collected, or until you request its deletion. We may retain your personal information for longer periods for the following reasons:
Legal purposes—to comply with applicable laws and regulations and/or protect our legitimate interests.
Security purposes—to protect you, others, and us from fraud, abuse, and unauthorized access.
Financial record keeping purposes—such as accounting, dispute resolution, compliance with tax regulations, and other financial regulations.
Direct communication purposes—we may reasonably retain records of your direct communications with us.
If you are a registered account holder, we will retain your account information as long as your account remains active. You can request the deletion of your account in writing by emailing echo@dibinos.com.
Please note that even if your account or personal information has been deleted, the deletion by our third-party providers may not be effective immediately, and deleted information may remain on a backup copy for a reasonable period after deletion.
Accessing or Correcting Your Personal Information
You can contact us at echo@dibinos.com to request access to, correction of, or deletion of the personal information we hold about you. We will endeavor to respond to and process your request within a reasonable timeframe. To ensure the proper protection of the personal information we hold, we may require you to verify your identity before processing your request.
If you have a registered account on this website, you can view and correct certain personal information related to your use of our services (such as your name, address, and contact information) at any time. Simply log in to your account through the "Account" function on this website to edit your personal information.
Security
Dibinos takes all reasonable measures to ensure that personal information is securely stored in both electronic and paper forms and to prevent its misuse or unauthorized access. Our employees and agents are obligated to keep confidential any personal information we hold.
Please note that no method of internet transmission or electronic storage is 100% secure, and we cannot guarantee its absolute security.
Payment Security
When you provide personal information for transactions on this website, your financial information will be transmitted through a secure server compliant with PCI DSS Level 1 certification and protected by Secure Sockets Layer (SSL) technology at checkout. SSL is a security technology that ensures any data you enter in secure areas of the website is encrypted during transmission over the internet, preventing interception by external parties. We use SSL data encryption to protect your online personal information and create a secure online transaction environment for you. To ensure the effectiveness of SSL, you must use an SSL-compatible browser.
Third-Party Website Links
Any links to third-party services provided on this website, unless operated or controlled by us, are for user convenience only. We are not responsible for the privacy or security of these websites or platforms, and these websites or platforms are not bound by this Privacy Policy. When you click on links on this website to access third-party websites, you will be bound by that third-party's privacy policy, and we recommend that you carefully read the policy before providing personal information to them.
Your Rights and Choices
Depending on your place of residence, you may have some or all of the following rights related to your personal information. However, these rights are not absolute and may only apply in specific circumstances. In some cases, we may refuse your request to the extent permitted by law.
- Right to Access/Right to Know: You have the right to request access to the personal information we hold about you.
- Right to Erasure: You have the right to request that we erase the personal information we hold about you.
- Right to Correction: You have the right to request that we correct any inaccurate personal information we hold about you.
- Right to Data Portability: In some circumstances, you have the right to obtain a copy of the personal information we hold about you and to request that we transfer this information to a third party, subject to certain exceptions.
- Right to Object: In some cases, such as direct marketing, you have the right to object to the processing of your personal information at any time.
- Right to Complain: You have the right to file a complaint with a regulatory body.
Children's Privacy
Users must be at least 18 years old to purchase products and use services through this website. This website is not intended for persons under the age of 18. If you are a minor, you should obtain the consent of your parent or legal guardian before providing your personal information. If we discover that we have collected personal information from a minor without verifiable parental or legal guardian's prior consent, we will immediately take steps to delete that information and cancel the minor's account.
Complaints or Questions
If you would like to learn more about how we handle your personal information, or if you have any questions, comments, or complaints about our Privacy Policy, or if you believe there is a violation of the Privacy Law or this Privacy Policy, please contact us by email: echo@dibinos.com.
Changes to this Policy
We will review and update this Privacy Policy from time to time. All personal information held by Dibinos is subject to the latest version of this Privacy Policy, which you can view at any time on this website. We recommend that you review our Privacy Policy periodically before providing us with personal information to be aware of any revisions.
Contact Us
If you have any questions or comments about our Privacy Policy, please contact us at: echo@dibinos.com.
Updated: June 2026
