Delivery Information
Thank you for choosing our brand. We are committed to providing you with an easy and enjoyable shopping experience and ensuring your orders are delivered safely and promptly.
1. Free Standard Shipping
We offer free standard shipping on all orders, with no minimum purchase required.
Whether you buy dresses, tank tops, shorts, skirts, or other fashion items, you can enjoy free shipping.
2. Order Processing Time
All orders will be processed after payment confirmation.
Processing Time: 1-3 business days
Weekend and holiday orders will begin processing on the next business day.
During promotional events, holidays, or peak order periods, order processing times may be slightly longer.
3. Delivery Time
Estimated delivery times are as follows:
Order Processing: 1-3 business days
Standard Shipping: 7-18 business days
Actual delivery time may vary depending on logistics conditions, weather, customs inspection, or local delivery services.
4. Logistics Partners
We will arrange appropriate logistics service providers for different countries and regions, including:
• USPS / UPS / FedEx (within the US)
• DHL Express / Aramex (international express)
• EMS / ePacket (international standard delivery)
5. Order Tracking
After your order is shipped, you will receive a shipping confirmation email containing a tracking number.
You can check the real-time delivery status of your order through the tracking information.
6. Delivery Area
We currently provide delivery services to many countries and regions worldwide.
If your delivery area is not currently supported, the system will automatically indicate the relevant information at checkout.
7. Package Delays
While we will make every effort to ensure on-time delivery, some uncontrollable factors may cause shipping delays, including but not limited to:
• Severe weather
• Customs clearance
• Holiday peak shipping season
• Shipping service provider delays
If your order exceeds the estimated delivery time, please contact our customer service team by emailing echo@dibinos.com, and we will assist you in checking the order status.
8. Receiving Information
Please ensure the recipient's name, contact number, and shipping address you provide are accurate.
Delivery failures, delays, or additional costs caused by incorrect, incomplete, or unattended addresses will be the customer's responsibility.
9. Package Receipt
Upon receiving your package, please promptly check that the goods are intact.
If you find any damage during transport, missing items, or the wrong items received, please contact us within 48 hours of receiving the package and provide relevant photos so we can handle it as soon as possible.
10. Contact Us
If you have any questions about shipping policies, logistics status, or order information, please feel free to contact our customer service team by emailing echo@dibinos.com.
We are dedicated to assisting you and ensuring you have a pleasant shopping experience.
