FAQS
1. What products do you sell?
We offer a wide range of fashionable women's clothing, including dresses, camisoles, shorts, skirts, and other stylish items to meet your needs for different occasions.
2. How long does it take to ship after I place an order?
Orders are usually processed and shipped within 1-3 business days after payment confirmation.
3. How long does delivery take?
Order processing time: 1-3 business days Standard shipping time: 7-15 business days
Actual delivery time may vary depending on the region and logistics.
4. How do I track my order?
After your order is shipped, you will receive a shipping confirmation email containing a tracking number, allowing you to check the order's shipping status at any time.
5. How do I choose the right size?
Detailed size information is provided on each product page. We recommend referring to the size chart based on your personal body measurements.
If you fall between two sizes, we generally recommend choosing the larger size for a more comfortable fit.
6. Will the color be exactly the same as the picture?
We strive to ensure that the product images accurately represent the product colors.
However, due to differences in monitor settings, shooting light, and equipment, the actual product color may slightly differ from the picture. Please understand.
7. What if the size doesn't fit?
If the received item is the wrong size, you can apply for a return or exchange according to our "Return and Exchange Policy".
8. Will items be restocked if they are out of stock?
Some popular items may be restocked. You can check the product page for updates or contact customer service to inquire about stock availability.
9. What if I receive damaged or incorrect items?
If you receive damaged, missing, or incorrect items, please contact us within 48 hours of receiving the package and provide relevant photos. We will assist in resolving the issue as soon as possible.
10. Can I cancel or modify my order?
If the order has not yet been shipped, we will try our best to assist you in modifying or canceling it.
Once the order has entered the processing or shipping stage, it may not be possible to modify or cancel it.
11. How do I contact customer service?
If you have any questions or need assistance, please contact us at echo@dibinos.com.
12. Do you offer free shipping?
Yes, we offer free standard shipping on all orders for a more convenient shopping experience.
