Returns & Exchanges
Thank you for your purchase. We hope you enjoy your chosen item. If you are not entirely satisfied with the item received, you can apply for a return or exchange according to the following policy.
1. Return Period
You can apply for a return or exchange within 30 days of receiving the item.
To qualify for a return or exchange, the item must meet the following requirements:
• The item has not been worn, washed, or altered.
• It is in its original condition, free from stains, odors, or damage.
• Tags, labels, and original packaging are intact.
• A valid order number or proof of purchase is provided.
2. Items Not Eligible for Returns or Exchanges
The following items are not eligible for returns or exchanges:
• Items that have been worn, washed, or used.
• Items damaged due to human error or improper storage.
• Orders exceeding the return period.
3. Return Process
① Contact our customer service team to submit a return request.
② Provide your order number and the reason for the return.
③ After approval, we will send you return instructions.
④ Please follow the instructions to return the item to the designated return address.
⑤ After receiving and inspecting the returned goods, we will arrange a refund or exchange.
Unauthorized returns may not be accepted.
4. Return Address
Please do not return goods directly. Please contact customer service for confirmation before returning any items.
Return Address:
5. Exchange Policy
If the goods have quality problems, manufacturing defects, or the wrong goods were sent, we will arrange an exchange for you free of charge.
If you request an exchange due to personal reasons such as size, color, or style preference, the customer may need to bear the relevant return shipping costs.
6. Refund Instructions
After the returned goods are inspected and meet the return conditions, we will process the refund through the original payment method.
Refund Processing Time:
Goods Inspection Time: 3-5 business days
Refund Arrival Time: 5-10 business days
The specific arrival time may vary depending on the processing speed of the bank or payment institution.
7. Receiving Damaged or Incorrect Goods
If you receive goods with quality issues, shipping damage, missing items, or the wrong items, please contact us within 48 hours of signing for the package and provide clear photos as proof. We will assist you as soon as possible.
8. Contact Us
For returns, exchanges, or after-sales inquiries, please contact us by emailing echo@dibinos.com. Our customer service team will assist you promptly.
